Who may submit
Guests and account holders can use the function with the order number and ordering email. The page does not disclose whether an order exists.
Time limit and exceptions
A consumer generally has 14 days from receipt of physical goods, subject to statutory exceptions. A disputed case receives a reasoned explanation and complaint route.
After submission
The exact submission time and reference are stored immediately. An email acknowledgement is attempted. Submission is not yet a decision on eligibility or refund amount.
Submit a withdrawal notice
A reason is optional. The exact submission time and the applicable terms version will be stored.
DOCUMENT CONTROL
Version history
- 2026-09-04.12026-09-04Current